Turtle Speech Clinic is committed to:

·      Providing quality services to you

·      Respecting the privacy of individuals

·      Protecting the privacy of personal information we collect and hold about individuals

This Privacy Policy explains how Turtle Speech Clinic will collect, use, manage, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth). 

COLLECTION OF INFORMATION

We may collect personal information from you when you knowingly provide us with information such as when you visit our website and register your needs or enquire about our services. Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, birth dates, addresses, email addresses, phone numbers, health fund information, and information about your health history and family history.

This personal information is obtained in many ways including form submissions on our website, emails, and phone calls.

In some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

USE OF YOUR INFORMATION

Personal information that you submit to us may be used by us for reasonable business purposes, in that we may store (database) and process that information to better understand your needs and how we can improve our services.  Your personal information may be used for the following purposes: 

·      provide Speech Pathology services to you

·      manage our relationship with you

·      contact you in relation to matters concerning your care

·      other purposes permitted under the Privacy Act 1988

For any of the above purposes we may contact you by electronic or other means.

DISCLOSURE TO THIRD PARTIES

Personal information that you submit to us will only be disclosed to a third party, where you consent to the use and/or disclosure or if we are required or authorised by law to disclose the information. Otherwise we will not disclose your personal information to any third parties. 

ACCESS, ACCURACY AND SECURITY OF INFORMATION

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date.

You have the right to access the personal and health information that we hold about you. Should you wish to access and/or request correction of any personal information concerning you, please contact us in writing using the details provided below. 

We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Turtle Speech Clinic will destroy or permanently de-identify any of your information which is in our possession or control that is no longer needed for the purpose of which it was collected, provided Turtle Speech Clinic is not required under an Australian law or court/tribunal or otherwise to retain information.

PRIVACY AND OUR WEBSITE

The Turtle Speech Clinic website collects information via cookies regarding how you use our website. The information collected by cookies allows us to statistically monitor how many people are using the website and how they are using the website.  The Turtle Speech Clinic may also include a third party cookie from Google in order to use Google Analytics to monitor site statistics.  Please note that Google and its wholly owned subsidiaries may retain and use, subject to the terms of its Privacy Policy (http://www.google.com/privacy.html), or such other URL as Google may provide from time to time), information collected in your use of the service.

PRIVACY POLICY UPDATES

This Privacy Policy may change from time to time and is available on our website.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us at:

Turtle Speech Clinic
Phone: 0414 392 983
Email: pearl@turtlespeechclinic.com.au
Mailing address: PO Box 399, LIDCOMBE NSW 1825